1. Service Principal

1) GLEDOPTO provides easy, reliable, speedy service to all lights under our warranty.

2) Dealers will be responsible for customers. Customers should contact the dealers or distributors from whom they bought GLEDOPTO lights for warranty support. GLEDOPTO will provide our authorized dealers with the technology and parts to service our lights.

2. Service Promise

What we offer: We will replace products afflicted with manufacturing defects within 15 days of purchase; we will also repair a light free of charge within 24 months of purchase if problems develop with normal use; and finally our limited lifetime warranty( if repair is required after 24 months from the date of purchase, we will charge for parts. The total repair fee is according to the cost of the replaced materials).

3. Warranty Details

1) 15 days free replacement: We will repair or replace a light within 15 days of purchase if it is afflicted with a manufacturing defect. If the problem calls for a replacement, we will replace the light with the same model as the one sent in. If the model has been discontinued, customers will receive a product with similar or improved performance.

2) 24 months free repair. We offer free repair within 24 months of purchase if problems develop with normal use.

3) Limited lifetime warranty. If problems develop after 24 months of the purchase date, we will charge for parts. The total repair fee is assessed according to the cost of the replaced materials, If damage to the light is substantial, GLEDOPTO will contact distributors with a quote who should contact the customers and customers will decide whether to exchange the parts or not. Freight should be paid by distributors or customers.

4) We suggest customers request a valid purchase invoice, receipt or other evidence from the sellers when you purchasing our lights.

Service Hot Line: +86-755-27341169

(9:00 a.m. to 6:00 p.m. GMT+8 from Monday to Friday)

General Inquiries/ Services Support:  Service@gledopto.com

Sales network

GLEDOPTO CO., LIMITED

Tel:+86 15720474300

Service Hot Line:+86 15768070660

(9:00 a.m. to 6:00 p.m. GMT+8 from Monday to Friday)

Distributors/Wholesale Orders Support：aiting@gledopto.com

General Inquiries/Services Support:Sales@gledopto.com

Factory Address:Floor7,Buliding 1B,Yusheng Industrial Park,Xixiang Street,Bao'an District,Shenzhen

www.gledopto.com